Terms & Conditions 

 

Introduction

Welcome to VEA (“we”, “us”, “our”). These Terms and Conditions set out the basis on which VEA provides business support and virtual executive assistance services. By engaging our services, you agree to these Terms.

Our Services

VEA provides flexible business support tailored to each client’s requirements. Services may include executive and administrative support, project coordination, recruitment support, finance administration, events, marketing administration, systems and process support, and general business coordination.

The exact services provided will be agreed with each client and may vary according to their business needs and priorities.

Monthly Support Packages

Our monthly support packages reserve a set number of hours exclusively for your business.

Available packages currently include:

  • 20 hours per month: £1,000
  • 30 hours per month: £1,500
  • 40 hours per month: £2,000
  • 50 hours per month: £2,500
  • 60 hours per month: £3,000

Hours are flexible and can be used across different tasks and priorities as agreed. They are not allocated to specific days or weeks, allowing support to adapt as your business needs change.

Unused hours do not roll over into the following month.

If your requirements change, we can review your package and agree an alternative level of support.

Fees & Payment

Monthly packages are payable in advance at the beginning of each month unless otherwise agreed in writing.

Payment secures the agreed time and availability for your business.

Any additional work outside the agreed package will be discussed and agreed with you before being undertaken.

Client Responsibilities

Clients agree to:

  • Provide accurate and timely information required to carry out the agreed services
  • Provide reasonable access to relevant systems, documents and information where required
  • Respond to requests for information or approval within a reasonable timeframe
  • Ensure that any information, instructions or materials provided to VEA are accurate and lawful
  • Inform VEA of any changes that may affect the services being provided

Delays caused by missing information, access or approvals may affect the timing of the work.

Confidentiality

We understand that business support may involve access to confidential business, financial, employee and client information.

VEA will treat all information provided during the course of our work as confidential and will not disclose it to third parties except where authorised by you, necessary to provide the agreed services, or required by law.

We will take reasonable steps to protect confidential information and expect clients to maintain the confidentiality of any information relating to VEA.

Data Protection

VEA will handle personal information in accordance with applicable UK data protection legislation.

Where VEA processes personal information on behalf of a client, the nature of that processing and the respective responsibilities of both parties will be agreed as required.

Our Privacy Policy provides further information about how personal information is collected and used. UK data protection rules require organisations to provide appropriate information about how personal data is processed.

Cancellations & Ending Services

If you wish to end or change your support package, reasonable notice should be provided as agreed at the start of the engagement.

As monthly support time is reserved specifically for your business, cancellation arrangements will be confirmed as part of your individual agreement.

Any outstanding fees for services already provided or time already reserved will remain payable where applicable.

Liability

VEA will provide services with reasonable care and skill. However, we cannot guarantee specific business outcomes, as results may depend on information, decisions, third parties and circumstances outside our control.

We will not be responsible for losses arising from inaccurate or incomplete information supplied by the client, delays caused by third parties, or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.

Third-Party Services

VEA may work with or coordinate third-party suppliers, platforms or service providers on behalf of a client.

Where third-party services are used, the client remains responsible for any fees, terms or conditions that apply directly to those third-party services unless otherwise agreed.

Changes to Services

As businesses and priorities change, the scope of support may be reviewed and adjusted by mutual agreement.

Any significant changes to the agreed services, package or fees will be discussed with the client before taking effect.

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes relating to these Terms or our services will be subject to the jurisdiction of the courts of England and Wales.

Updates

We may update these Terms from time to time. The latest version will be made available on our website.

Where changes materially affect an existing client relationship, we will provide reasonable notice and discuss any changes that apply to the ongoing engagement.